Customer experience

More organizations putting focus on customer data integration

Many are using graph database technology to provide the necessary relationship mapping, combined with master data management, data federation and artificial intelligence.

Customer data Bob Violino April 20

Customer data Bob Violino April 20
MetLife joins MIT Media Lab, eyes faster adoption of emerging technologies

The insurer will leverage the university's research in the Internet of Things, data science and machine learning to help improve the life underwriting process.

Data science Danni Santana April 16

Data science Danni Santana April 16
Opinion Customer data analytics and the empowered organization

Lewis Clemmens
Chief solution architect RedPoint Global

Using information to build a complete picture of customer interactions is vital for long-lasting relationships and for staying competitive.

Customer data April 3

Customer data April 3
Opinion Customer experience is driving change in data management

Thomas Schutz
Senior vice president and general manager Experian QAS North America

Many firms have a long way to go to reach the optimum level of information maturity needed to support business initiatives, says new study.

Customer data March 29

Customer data March 29
Insurers must fight tunnel vision to get the most out of digital efforts

There’s no shortage of tech solutions coming to market in the insurtech era, but it all comes back to customer wants, panel says.

Insurtech Nathan Golia March 28

Insurtech Nathan Golia March 28
A look inside American Family Insurance's digital transformation office

Led by chief digital transformation officer Todd Fancher, AmFam's innovation strategy will lean on small teams and focus on customer experience.

Customer experience Anne Rawland Gabriel March 27

Customer experience Anne Rawland Gabriel March 27
Opinion 7 digital customer experience trends in insurance

Deborah Smallwood
Founder Strategy Meets Action

SMA sees significant spending and shifts in personal lines projects that are aimed at aligning insurers’ strategies to transformation and growth.

Customer experience March 23

Customer experience March 23
Opinion Overcoming the three top barriers to effective 'social listening'

Jennifer Dandy
Analytics manager Anexinet

Leveraging data from social media can help an organization gain valuable insights about its brands, customers, competitors and market strategies.

Social media March 16

Social media March 16
How Travelers is reinventing homeowners' insurance with data

The carrier is incorporating more third-party and sensor data into its new home coverage products, says SVP of personal insurance.

Claims Danni Santana March 6

Claims Danni Santana March 6
Opinion 5 technology trends that will drive customer service strategies

Fara Haron
Chief executive officer of CRM solutions Arvato North America and Philippines

The use of voice recognition and emotional detection will rise, but most organizations will find that AR and VR are still too cumbersome.

Customer data February 27

Customer data February 27

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Information Management