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Cort O'Haver, president and CEO of Umpqua Bank, tells the audience at Digital Banking 2019 that the industry is getting too far away from the human touch in customer interactions.July 1
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In this exclusive video from Dig | In: The Digital Future of Insurance, Steve Wozniak, the co-founder of Apple and early supporter of the Electronic Frontier Foundation, discusses the importance of respective customers' privacy.June 26
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The ongoing focus on engaging existing customers and attracting new ones will drive demand for social media analytics over the coming years.June 5
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From data quality to personalization, to customer acquisition and retention, and beyond, AI and ML will shape the customer experience of the future.May 21
Chief data scientistO'Reilly Media Inc.
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How can we develop solutions that prioritize both without creating frustrations for the end user? These are questions we must explore in order to promote positive growth and innovation.April 22
BloggerISACA
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The company was able to decrease costs while enabling intelligent content capture and making data accessible across business units.April 18
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Self-service chatbots, interactive voice response, robotic process automation and intelligent routing are some of the ways organizations can boost satisfaction and loyalty.April 10
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Walmart Inc. will let customers order groceries by voice through Google’s smart-home assistant, an attempt to counter Amazon.com Inc.’s growing clout in e-commerce.April 3
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Deep intelligence enables organizations to drive the right actions and experiences that can make the difference in their ability to compete in the marketplace and win with the customer.February 11
Chief executive officerAspirent
