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European Union privacy watchdogs are gearing up to police digital assistants after revelations that Amazon.com Inc. workers listened in on people’s conversations with their Alexa digital assistants.January 21
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The division will lead the chain’s global digital efforts including ordering, personalization, payments, loyalty and delivery, according to a company memo.January 9
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Heading into the New Year, many enterprises are looking at how AI and data analytics can drive their digital transformation journeys.December 20
Chief digital officerGenpact
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The findings of a new survey show that many field agents think the technology tools provided by their organizations are not evolving as quickly as their needs are.December 10
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Data governance helps remove uncertainties about how to handle customer data or why businesses need the information at all. In turn, customers appreciate a company's honesty and realize that providing data can create a mutually beneficial situation.October 31
Freelance big data and technology writer
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Cort O'Haver, president and CEO of Umpqua Bank, tells the audience at Digital Banking 2019 that the industry is getting too far away from the human touch in customer interactions.July 1
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In this exclusive video from Dig | In: The Digital Future of Insurance, Steve Wozniak, the co-founder of Apple and early supporter of the Electronic Frontier Foundation, discusses the importance of respective customers' privacy.June 26
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The ongoing focus on engaging existing customers and attracting new ones will drive demand for social media analytics over the coming years.June 5
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From data quality to personalization, to customer acquisition and retention, and beyond, AI and ML will shape the customer experience of the future.May 21
Chief data scientistO'Reilly Media Inc.
