Customer data

Should banks be in the business of ‘surveillance capitalism’?

The selling of anonymized customer data may be legal, but it raises ethical questions about the use and protection of that information.

Customer data Penny Crosman June 12

Customer data Penny Crosman June 12
Opinion BBVA and B of A move to make data sharing safer, less painful

Mary Wisniewski
Deputy editor BankThink

The Spanish bank is opening its APIs to outside developers as Bank of America tests a new data-sharing model with aggregators.

Big data May 26

Big data May 26
e-Book Getting closer to your customers in a big data world

Download our new e-Book to learn more about the different sources of this data, which data points are critical in obtaining, and tips for customer 360 success.

Big data May 4

Sponsor content from

Big data May 4
Opinion Can virtual customer assistants have more empathy than humans?

Xavier Chelladurai
Vice president Capgemini

After the failure of IVR and outsourcing to low-cost locations, companies are looking at artificial intelligence-based VCAs to manage the service desk.

Customer experience May 8

Customer experience May 8
Many firms struggle to use customer data effectively

New study reveals large gap between consumer expectations and how organizations act on them.

Customer experience David Weldon May 2

Customer experience David Weldon May 2
Web Seminar Clear customer signals from big data noise: How it's done

There's no lack of data sources today.

Big data

Sponsored by Pitney Bowes

Big data
Web Seminar An action plan for customer intelligence

Understanding the customer is a long-standing goal of BI and Analytics.

Business intelligence

Sponsored by Looker

Business intelligence
Opinion Customer data platforms simplify the single view dilemma

David Raab
Principal Raab Associates Inc.

CDPs have been developed specifically to solve the data unification challenge.

Customer data April 4

Customer data April 4
Trump signs Web privacy rollback Democrats say is anti-consumer

The President rescinded a rule requiring that internet service providers seek subscribers’ permission before using their online data or selling it.

Data privacy Todd Shields April 4

Data privacy Todd Shields April 4
Wells Fargo to pay $110M to settle fake-accounts lawsuit

The settlement, which requires judicial approval, will cover customers' fees and other costs related to about 2 million unauthorized accounts.

Customer experience Andy Peters March 31

Customer experience Andy Peters March 31

See more Customer data

Customer data

Get Information Management in your inbox

Like what you see? Make sure you're getting it all

Information Management