p198p04o689rp1au21rc210s5gfvh.jpg
Top 10 CIO Priorities
Each year, the National Association of State Chief Information Officers (NASCIO) conducts a survey to identify the top policy and technology issues facing state government. The resulting list is particularly interesting, especially when compared/contrasted to corporate CIO priorities. While corporate CIOs are pushing hard into Big Data and other applications to improve the customer experience, State CIOs are balancing customer engagements with continued budget and government policy challenges.Here’s a closer look at the Top 10 State CIO Priorities for 2015. Source: NASCIO.Image: iStock
p198p04o6814ts9vpnca1gje13p2g.jpg
businessman's protecting employees in his company. concept of employee and business care
10. Customer Relationship Management
Through proper CRM strategies, state governments hope to build customer confidence in specific agencies. While ranked No. 10 as a priority here, this is typically the top CIO priority within corporations – many of which are striving to embrace the “age of the customer.”Source: NASCIO.Image: iStock
p198p04o68hc01qsa1o0acmn8nff.jpg
9. Disaster Recovery/Business Continuity
Big “once in a lifetime” events like Hurricane Sandy knocked a lot of towns and cities offline back in 2012. But the “once in a lifetime” disasters are seemingly more commonplace these days. As a result, governments are drawing up disaster recovery plans that allow employees to work anywhere during the recovery process. The plans lean heavily on cloud services, wireless and remote access, and more.Source: NASCIO.Image: iStock
p198p04o68jpvg5f7u13mejoee.jpg
holding touch screen tablet and shows tablet in hand
8. Mobility
This spans devices, applications, policy issues, wireless infrastructure and the ongoing BYOD (Bring Your Own Device) wave. Recent Gartner research suggests that it’s less expensive for IT departments to support tablets that employees own, rather than buying tablets outright for employees. That said, IT leaders must have firm but reasonable mobile use policies in place.Source: NASCIO.Image: iStock
p198p04o681hg51o7alev1q4l1km6d.jpg
Businessman writing a business plan on the wall
7. Strategic IT Planning
Much like the alignment of business and IT, government organizations must align IT with the governor’s policy agenda. Sometimes, government goals are in conflict with one another. For instance, governments are striving to launch self-service portals for citizens, but at the same time the IT departments must ensure security for increasingly open networks and applications.Source: NASCIO.Image: iStock
p198p04o671erd17t7s910jd19q8c.jpg
Conceptual 3D render image with depth of field blur effect. Compass needle pointing the word talent, concept for recruiting or head hunter.
6. Talent Management
In addition to attracting, developing and retaining IT personnel, state governments have to deal with a stark reality: Thousands of aging IT pros are set to retire in the coming years, taking considerable knowledge with them out the door. States must somehow capture and retain that knowledge even as employees retire.Source: NASCIO.Image: iStock
p198p04o67iijf1e191654emcjb.jpg
5. Budget and Cost Control
Tight IT budgets are nothing new at the state level. A range of steps (data center consolidation, cloud and mobile services) could help to drive costs down. Open standards like Linux also help. As do aggressive vendor competition, including Microsoft Office 365 vs. Google Apps for government users.Source: NASCIO.Image: iStock
p198p04o67ktv1k5dqq7148lc9ua.jpg
4. Broadband, Wireless Connectivity
This involves strengthening statewide connectivity beyond schools and public facilities. WiFi has increasingly become a base-level utility or infrastructure expectation, similar to reliable roads and highways.Source: NASCIO.Image: iStock
p198p04o67pkg1l9v1aenvidpc89.jpg
Business People and Jigsaw Puzzle Pieces
3. Consolidation, Optimization
At a base level, servers, storage and networking are coming together in converged data center systems. Some more aggressive states may evaluate software defined data centers (SDDC), where virtualization stretches from servers to networks and storage. But it’s early in the SDDC game.Source: NASCIO.Image: iStock
p198p04o67a5e1ep21a4p1j467p98.jpg
Cloud
2. Cloud Services
This stretches from cloud strategy to proper selection of service and deployment models. State governments are weighing security, privacy and data ownership as they navigate public cloud, private cloud and on-premises options.Source: NASCIO.Image: iStock
p198p04o661q9anlnb5q1qi31b1s6.jpg
1. Security
This covers everything from risk assessment and governance to security frameworks, data protection, training and awareness, and mitigating insider threats. Also, state governments are trying to determine what constitutes “due care” or “reasonable” efforts on security.Source: NASCIO.Image: iStock
p198p04o66a0d1tviopt1ihudka7.jpg
More Slide Shows and Thank You
Thank you to the NASCIO for the top 10 list. Some comments next to each priority represent Information Management’s views on the rankings. Visit Our gallery area for more slide shows.Source: NASCIO.Image: iStock