Whos on Board?
There are disputes about how the increase in as-a-service options will impact IT jobs. But, at the least, it means a shift in department duties. Industry advocacy group CompTIA recently reported: Sixty-eight percent of companies who have adapted or purchased new IT monitoring tools say that its a requirement to simultaneously monitor both cloud and on-premise environments. This indicates that IT teams are taking a holistic view of their IT operations across both environments.
The Dollars are in the Details
Like any service with a contract, there has been a round of sticker shock with the wave of first-time SaaS implementations. Mike West, analyst with Saugatuck Technology, wrote that more enterprises need to read the fine print with SaaS application deals to make sure it follows through on the business value proposition. While SaaS is seen by many as a cost reduction tactic, concerns remain about integration and data integrity, which can significantly increase costs.
Call for Back Up
Although there is some insistence that online applications have better uptime, that hasnt dulled the uproar following recent outages by big-scale cloud and SaaS providers like Amazon and Microsoft. Following a service disruption for customers of Salesforce.com, Liz Herbert, principal analyst at Forrester Research, remarked that enterprises should monitor system status sites when looking for a provider as a point of vendor transparency as well as historical performance. We always encourage clients to consider how a SaaS vendor compares with alternatives in house and from other vendors, says Herbert.