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IDC predicts the emerging role of IT as a broker of business services as well as IT services. A new business services function will source services both internally and externally, enabling a broad market perspective on industry best practices and a greater focus on value and innovation. This will enable CIOs to shift their attention from technology managers to service brokers and possibly Chief Innovation Officers.
1) What are the business perceptions of IT that need to be addressed when reorganizing?
Some CIOs feel compelled to restructure their organizations in response to the business perception of a need for change. Prior to moving to a services-based organization, the CIO should consider the objectives of the changes from the business perspective. These might include: the need to be more service oriented, a desire to build better business relationships or the perception that IT is too focused on technology and not serving the emerging business needs.