1. Specify Value in the Eyes of the Customer
Using a Six Sigma DMAIC (define, measure, analyze, improve, control) approach and a focus on Six Sigma Lean tools, the plan began to take shape. As DMAIC specifies, before you do anything, define the problem. Begin with a voice of the customer. Understand what the customer needs. Remember that it's not about good data, but what the business can do with trusted data from across the corporation.
2. Identify the Process Chain
Develop a process to deliver continued improvement. First, establish confidence levels with the quality of data in your databases. Then, recruit a team consisting of members from across the enterprise to outline a data project scope, criteria, governance and data ownership.