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1. Specify Value in the Eyes of the Customer
Using a Six Sigma DMAIC (define, measure, analyze, improve, control) approach and a focus on Six Sigma Lean tools, the plan began to take shape. As DMAIC specifies, before you do anything, define the problem. Begin with a voice of the customer. Understand what the customer needs. Remember that it's not about good data, but what the business can do with trusted data from across the corporation.


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