In a 2012 webinar, Gartner outlines technology trends that will reshape the way enterprises operate internally and connect with consumers. While some are already being implemented with the potential to expand in presence through the next couple years, some propose back-end changes that could fundamentally shift business processes.
1. Consumerization and the Tablet
Tablets can be used in many ways by businesses to augment office space and tedious processes. Companies also often receive pressure from the top-down to accommodate for whatever devices consumers are usingGartner calls this "the cool factor." To prepare properly for implementing tablet operations, companies need to determine security guidelines and use profiles, build integration timelines (the critical timeframe for tablets being 2012 through 2014) and shop around for critical vendor support if needed.