Slideshow 10 predictions on AI’s impact over the next five years

Published
  • June 08 2018, 5:48am EDT
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Predictions for artificial intelligence

In its new report on data and artificial intelligence trends, Gartner explains that “our 2018 predictions for AI are cued to the way it is diffusing. First, recent AI technology breakthroughs, coupled with APIs and cloud architectures, make still-nascent AI capabilities and services more widely available. Second, the success of vendors in applying AI technologies and conversational interfaces in smartphones and smart home virtual assistants creates higher end-user expectations for these capabilities.” Here’s what to expect.

AI assistants will rise

20 percent of citizens in developed nations will use artificial intelligence assistants to help them with an array of everyday, operational tasks by the year 2020, Gartner predicts.

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Virtual support agents become go-to for advice

40 percent of customer-facing employees and government workers will consult artificial intelligence virtual support agents on a daily basis by the year 2022, Gartner predicts.

AI projects will combine internal and external resources

85 percent of CIOs will pilot artificial intelligence programs through a combination of buy, build and outsource efforts by the year 2020, Gartner predicts.

Funding will go to 'transparent' projects

Enterprise artificial intelligence projects with built-in transparency will be 100 percent more likely to get funding from CIOs by the year 2022, Gartner predicts.

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Growth in 'fake content' will fuel data distrust

Artificial intelligence-driven creation of ‘counterfeit reality,’ or fake content, will outpace AI's ability to detect it, fomenting digital distrust by the year 2020, Gartner predicts.

Consumption of false information will dominate

Most people in mature economies will consume more false information than true information by the year 2022, Gartner predicts.

Predictions for AI and the future of work

Gartner believes that 2018 will mark the beginning of a “democratization of AI, extending its impacts across a much broader swath of companies and governments than previously.” The research firm believes AI will have a profound impact on how we will work — “some jobs will become obsolete, while others will be created, and most will change. IT leaders must orchestrate changes in their enterprise's workforce as seriously as they seek to reap the business value of AI.”

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AI will create more jobs than it destroys

Artificial intelligence will become a positive net job motivator, creating 2.3 million jobs while only eliminating 1.8 million jobs by the year 2020, Gartner predicts.

AI will boost revenue generation and productivity

Artificial intelligence augmentation will generate $2.9 trillion in business value and recover 6.2 billion hours of worker productivity by the year 2021, Gartner predicts.

AI will increasingly help humans on the job

One in five workers engaged in mostly nonroutine tasks will rely on artificial intelligence to do their jobs by the year 2022, Gartner predicts.

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Sales professionals seem safe from AI disruption

Multichannel retailer efforts to replace sales associates through artificial intelligence will prove unsuccessful, although cashier and operational jobs will be disrupted through the year 2022, Gartner predicts.