Strategy Meets Action

Opinion 7 digital customer experience trends in insurance

Deborah Smallwood
Founder Strategy Meets Action

SMA sees significant spending and shifts in personal lines projects that are aimed at aligning insurers’ strategies to transformation and growth.

Customer experience March 23

Customer experience March 23
Opinion Lagging P&C commercial firms bet on analytics, core for digital transformation

Deborah Smallwood
Founder Strategy Meets Action

Innovation teams understand that the connected world is evolving rapidly, and that competition is coming from industry newcomers as well as incumbents.

Commercial lines February 22

Commercial lines February 22
Cultural transformation and data initiatives are top carrier priorities

Though many insurers still feel they are behind in innovation, all are taking steps to build capabilities.

Analytics Danni Santana January 26

Analytics Danni Santana January 26