Mistakes in the workplace are inevitable. After all, we’re human, and try as we might to operate error free, our own software is far from perfect and we occasionally let one slip through the filters.

For individuals or teams pursing something new…a new project, a new approach, a new program, mistakes offer powerful teaching lessons if you respond to them calmly and constructively. (Anger is your adversary as a manager, and while you might be seeing red at what you believe was an obvious and avoidable gaffe, your team needs to see calm concern, otherwise, you endanger the teaching opportunity.)

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