Automation will drive the Third Industrial Revolution. However, this revolution will not actually be industrial in nature; rather it will be a service revolution in the workplace. Automation will change not only who does the work but how we solve problems.

The revolution has already started and will reach full force in just a few years—86 percent of companies say they will hit the breaking point by 2020 when they will require greater automation just to keep up with the pace of work.

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