Following up on our plug for analyst Howard Dresner's open-to-the-crowd BI survey last week, Howard sent along some early findings based on what he's calling a really strong response.
What we present below are the Top 10 issues Dresner's respondents have with BI software and service vendors, in whatever terms they describe a vendor to actually be. The results aren't tied here to a particular product or service. It's more of a laundry list that reflects the usual culprits: fees, maintenance, partners, domain expertise, flexibility, scope creep etc. We've heard them before, but why not sum them up?
So, in David Letterman fashion, here are Howard's findings in reverse order (drum roll please).
Top Ten biggest issues with vendors or products:
#10 Experience of consulting group
#9 Product customization and extensibility
#8 Time for tech support to resolve problems
#7 Continuity of consulting resources
#6 Sales Flexibility/Accommodation during acquisition process
#5 Upgrade/migration to new versions of product
#4 Contractual terms and conditions
#3 Understanding our business/needs
#2 Consulting value for price paid
And the number one issue with BI vendors or products:
#1 Integration with 3rd party technologies (play fanfare)
I think it makes for an interesting finding, and maybe a checklist to hang onto. Given the times we're living in, I couldn't have handpicked a better number one myself.
What about you? Feel free to share your own pet peeves with software/service vendors below and if you want to take Howard's Wisdom of Crowds survey yourself, just click here.
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