Having just finished the Dynamic Case Management Wave - it will probably appear in mid-January - I was struck by the variation in the approaches between the vendors; especially how they represent the organization, and the variety of wrinkles associated with work assignment.

This was not so much related to an individual case management vendor, but became apparent when you looked across the products. And that got me thinking and discussing with colleagues, customers and vendors around the challenges of realistically supporting the organization as it looks toward business process management generally. Of course, there are many different issues, but the one I want to focus on here is around organizational structures, roles, skills and responsibilities.

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