The issue of Total Cost of Ownership (TCO) seems to come and go every few years. The need for it tends to ebb and flow with corporate budget cycles. TCO is perfectly fine for well-understood commodity functions or defined business processes. If I have to replace a server or a printer, or change a business process, TCO is a perfectly rational metric for comparing different alternatives.

When TCO calculations work, they tend to roll up within a single organization or manager. The hardware, the software, the installation, and the maintenance are under the domain of a single organization that covers the direct cost.

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