When Phil Simon asked me to write the Foreword to his new book, The Next Wave of Technologies: Opportunities in Chaos, I wasn’t sure it would be my cup of tea. After all, did we really want to proselytize the view that new technologies would beget chaos? Our existing technologies do a nice job of that already, thank you very much. So I read the book. Then I said yes.

I said yes because I thought the topics were provocative. In addition to Phil’s own chapters, which focus on how technology can set companies apart, his contributors have established the standards for their respective topics. Amy Wohl has written the definitive summary of Software as a Service (SaaS) solutions (Chapter 6); Dalton Cervo does a thorough survey on Master Data Management (MDM)—making the hard-won case that MDM is indeed a business solution (Chapter 12);  Jay Miletsky provides a great analysis of both the benefits and risks of the use of social media (Chapter 9); and Michael Krigsman explains that, even as we learn how to adopt these new solutions, there are nevertheless also new ways to fail (Chapter 18).

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