SIAM market place is growing due to the adoption of cloud, commoditization of IT Operation and progression of third platforms Social, Mobile, Analytics and Internet of Things (IOT).
This has led to diverse combinations and amalgamations in the design of the SIAM function from organizations to organization. Many have opted for comprehensively outsourcing to a specialist SIAM provider, some may choose a ‘do it yourself’ approach and a few have taken on a ‘mixed’ approach of partially outsourcing the SIAM activities fencing vital elements of control in-house.
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