One of the oddities of organizational life is the fairly frequent and sudden promotion of individuals from competent individual contributor to someone responsible for the work of others … supervisor or manager, without any visible sign of mentoring or support for the newly in-charge individual. “Congratulations … go get ‘em Tiger.”
Without support, a likely outcome includes a loss of a great individual contributor and the fallout that comes from the introduction of a crappy (inexperienced) manager into a team environment. This problem is epidemic with sales and technical teams, however, no area of the business is immune.
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