Business processes don’t execute only at the application layer. Just as thought processes aren’t entirely divorced from the synaptic firings of the underlying neurons.
Most business activity monitoring (BAM) tools I’ve come across only operate at the business level. In other words, they are geared to monitoring, tracking, correlating, visualizing, and analyzing those metrics that come from business process management (BPM) platforms, enterprise resource planning (ERP), and other application platforms. That’s essential, but it’s only half the battle of process optimization. To deliver the promised service levels, BAM dashboards should integrate closely with business service management (BSM) dashboards, thereby mapping application services to the underlying server, storage, network, and other infrastructure components. In this way, IT can provide full-stack visibility, provisioning, and control over every component that affects every step of every business process. If you need a deep drilldown on BSM, check out the excellent research by my colleague Peter O’Neill, who specializes in this area.
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