When I look back at my time as a CIO, I often say it was only half-Dickensian. I bet you can guess which half! Legacy was rampant. Ops models and operating frameworks where based on dated theories. Just as folks felt like they were getting a handle on things, what happens but this thing called digital. Sprinkle in a whole new set of business models, emerging technologies, and customers more powerful than ever, and every step forward felt like two steps back.
Shoot forward to today, and CIOs have never had a better opportunity to bring balance into their operation, and I dare I say, even shift to the best of times. Everything you need is in front of you. Tech spend is on the rise exceeding — for the first time — $3 trillion globally and $1.5 trillion in the US.
Emerging technologies are starting to yield real value. Talent is available, but you will have to think creatively about how to engage, nurture, and retain it. Automation and AI are supplementing the workforce provide greater levels of efficiency and insight. Operating frameworks like agile and DevOps are there to increase your speed while enhancing quality.
The cumulative effect of these moves is fast, connected technology that drives value for the enterprise. In 2018, Forrester predicts that – done right – CIOs will render the role of the Chief Digital Officer obsolete as he/she will provide the technology and service that allows you company to succeed in the Age of the Customer. For example, as outlined in our 2018 predictions for CIOs:
It is a change, but CIOs making this evolution will solidify their hold on the technology agenda in their company. This will put the CIO and the team on the ascendancy.
(This post originally appeared on the Forrester Research blog, which can be viewed here).
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