The Dream - A "self-healing" Business Intelligence self-service system I believe we already reached that dream from an end-user perspective. To explain my diagram, imagine using an ERP system (cloud or on-premise), where you are selling products to customers and you want to know how your sales are doing. New ERP systems these days come with built-in analytics to support the process flow and decision making, like in my article called "Embedded Analytics reborn in the cloud".

Once the user wants to answer a more complicated question, they can drill down into the KPI. If then at this stage there is still not sufficient information or not the right information, then a customer report will have to do. This is where BI self-service will fall into place. But why re-invent the wheel, if another colleague has already created the same report in the system. But how to find it? This is where a Google like search will list all the reports in the system taking into account the employees position in the organisations hierarchy and roles that he or she has assigned to them to narrow down the search. In addition, the preview would show the data source of the report and what KPI's it contains.

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