I enjoyed catching up with Kevin Davis of Lowe's a couple of weeks ago about the customer loyalty programs at the home improvement chain and how they are combining disciplines and different kinds of data into a focused user experience for associates as well.
One theme had to do with mobility. I'm hearing from many people these days about the need to better support smart devices and mobile users (especially analytically), but I think my chat with Davis was the first time I'd heard or thought about a governance program created specifically for mobile applications and data, and it made a lot of sense.
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