In part 1 of this post, I described how cognitive computing can be used to gain a competitive edge. By using the information and knowledge hidden in data sources, cognitive systems can extract knowledge. For instance, you can use cognitive computing to improve your customer engagement by leveraging your previous experiences with your customers. You can even automate your customer interaction by using automated self-service Question-and-Answer applications.
So how can you use cognitive computing to tap into the knowledge from inside your organization?
Register or login for access to this item and much more
All Information Management content is archived after seven days.
Community members receive:
- All recent and archived articles
- Conference offers and updates
- A full menu of enewsletter options
- Web seminars, white papers, ebooks
Already have an account? Log In
Don't have an account? Register for Free Unlimited Access