In part 1 of this post, I described how cognitive computing can be used to gain a competitive edge. By using the information and knowledge hidden in data sources, cognitive systems can extract knowledge. For instance, you can use cognitive computing to improve your customer engagement by leveraging your previous experiences with your customers. You can even automate your customer interaction by using automated self-service Question-and-Answer applications.

So how can you use cognitive computing to tap into the knowledge from inside your organization?

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