How intelligent search and a unified index create an intelligent workplace

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Cloud technology made data accessible from anywhere in the world, from any device provided you have an internet connection. Now it’s time to make that data even more available by fine-tuning the way it’s accessed.

Whether it’s in the cloud or not, files are usually retrieved by manually searching through folders and partitions, often across multiple platforms. Most of these platforms are equipped with a basic search function to narrow down the search by keyword, file size, and file type.

These basic filters are helpful for locating a former version of a file or browsing a portfolio of stock photos. These filters are not helpful for finding specific answers. If you run a business that requires your workforce to solve problems and get answers through a knowledgebase, a basic search doesn’t make it easy.

For instance, say you run a call center and one of your reps encounters a problem they’ve never dealt with. They’re going to search your archives for a solution. The filters previously described will be irrelevant to their needs. They don’t need filters – they need relevance.

Relevance powered by AI is a game changer

Most enterprises are drowning in an abundance of contradicting data types and sources. They don’t know how to access new technologies to create a cohesive system. Advances in AI can automate the process of data manipulation and smart algorithms can increase the quality of search and retrieval.

With a basic search function, your workforce has to search for keywords and manually sift through the results, looking for relevant results. This is a time-consuming process because they’ll need to repeat their search everywhere you store data.

Imagine, instead, a workforce thriving on organized data that provides personalized, relevant insights to each person who searches. Better yet, their searches are powered by a unified index that allows them to search across all platforms at the same time. They save time, and you save labor.

Trying to find data located in multiple places without a unified index is like trying to catch a fish with the wrong kind of bait. You might get lucky, but it will take you a long time and you’ll never get exactly what you want.

Increasing relevance increases self-sufficiency

When data is inaccessible to workers, it creates a dependency on others just to get through the day. A unified, searchable index solves this problem.

To support the evolution of search, a company called Coveo is using AI-powered machine learning to increase the relevance of search results. As a leader in intelligent search, Coveo knows the value of a unified index.

Louis Tetu, CEO for Coveo explains how relevant search results support self-sufficiency, “When people have the most relevant information and insights, where and when they need it, every time, they can do more on their own.” Coveo calls this an “intelligent workplace.” They make several important points:

  • Workers are wasting time looking for Information in multiple places. 61% of knowledge workers access four or more systems when looking for information, and 13% access 11 or more.
  • Employees need an overarching index that connects the company’s entire ecosystem of record. That index needs to be searchable, and automatically fine-tune the relevance of results.
  • A unified index drives employee efficiency. Raising proficiency requires more than making information accessible. It involves delivering relevant insights that empower employees to complete more complex tasks on their own.
  • Relevant information powers innovation. The easier it is for employees to share and consume knowledge, the more innovation can naturally take place. This type of workforce will help you become a leader in your industry.

Search should be intuitive and contextual

For an efficient search function, your results should be highly relevant and contextual. While AI and machine learning fine-tune the relevance of results, context is sharpened by allowing your workforce to add metadata to your files.

Essentially, intelligent search with a unified index becomes the foundation for a smart and efficient self-serve platform of your company’s resources.

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