The vast amount of business data generated by IT service transactions presents a largely untapped opportunity for CIOs to become the “enterprise data broker” - feeding intelligence to different parts of the enterprise to help them improve business performance.

In a recent discussion paper, I talked a lot about the changing role of CIOs – and the need to balance agile, service-based IT with their traditional legacy IT. I suggested that innovation should be applied to both sides of this hybrid world, with CIOs tapping into their support networks to ensure they are ahead of the curve.

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