Over the past 20 years, I’ve been involved in many process initiatives, working closely with business and IT execs. And I’ve seen some efforts work while others go south. But it’s only this year that I so clearly understood why some organizations zoom ahead in process transformation while others stumble, go in circles or abandon the chase.
My own big “ah-ha” moment came at a big business process excellence event in 2012, when I looked across an audience of 500-600 process practitioners and realized there were very, very few CIOs, IT leaders or even technologists in attendance. Then I remembered some past technology events when my references to process technologies, techniques or methodologies drew blank stares. Why was that? It was because few process experts were in the room! That made me start wondering—what’s wrong with this picture?
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