These are disruptive times for the Human Resources (HR) organization. HR finds itself at an inflection point due to various external factors, one of them being the current gap that usually exists between the digital experience outside of the workplace and how the HR customer (the employee, manager, contractor, retiree, etc.) interacts with their HR organization.
Driven by their usually positive digital experience outside of the office, the HR customer is beginning to ask the question: “Why can’t my interactions with HR be at least as good?” We see an opportunity in the marketplace to explore how an experience-focused, information-driven approach to delivering HR services can achieve a great digital consumer experience, what we call the “digital workplace”.
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