Moore’s Law was bound to catch up with us. Loosely applied, it says that technology grows more complex every year. Human brains do not. People can’t keep up with monitoring, debugging, and managing today’s technology. Users’ rising expectations make it even worse: they want features and fixes in minutes, not days or weeks. Technology may soon get away from us.
The American comic strip character Pogo put it this way: “we have met the enemy and he is us.” In this case, our enemy is also our best ally. Surely we can harness technology’s power to help us keep it under control. We can, we are, and we will. Predictive analytics, common for decades in other industries, is now a growing force for monitoring and managing business technology, and has the potential to put us back in control of our runaway technology.
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