In a relationship with a Cloud provider – just as in a personal relationship – the relative importance of functions and services delivered by the provider can vary dramatically from customer to customer or even from user to user within the same customer. In a recently published Strategic Perspective, Saugatuck proposes that the most efficient and effective methodology for a customer to evaluate a relationship with a Cloud provider is to focus on whether (and, how well) the Cloud provider is fulfilling expectations in the following three areas:

  •     Initial Visions – This area of fulfillment focuses on benefits that the user perceived would be derived from using the Cloud-based offering.
        On-going Service Delivery – This area of fulfillment focuses on the on-going services delivered by the Cloud provider.
        On-going Improvements/Enhancements – This area of fulfillment focuses on on-going improvements or enhancements of functionality and/or services delivered by the Cloud provider.

Saugatuck suggests that evaluating the fulfillment of the above areas should not be exhaustive or too quantitative. As Paul Simon once declared, there are fifty ways to leave your lover, Saugatuck suggests there are only a few reasons that justify terminating a relationship with a Cloud provider.
Note: Ongoing Saugatuck subscription clients can access this premium research piece (1350STR) by clicking here, and inputting your ID and password. Included within this piece is a special “Sample “Scorecard:” Cloud Provider Fulfillment Areas and Evaluation”

This blog was originally published on Saugatuck's Lens360 blog on April 1, 2014. Published with permission.

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