Earlier this year, I was invited to participate in an internal debate across the Forrester team serving the business process professional role on “The Future of Business Process: Packaged Apps vs BPM.”

Our key takeaway: Organizations need to move away from siloed views of the business process domain and develop a more holistic view of business processes across both packaged applications and BPM disciplines. In short, we agreed that business process pros should embrace “big process thinking,” as we’re beginning to call it, to deal with increasingly splintered and fragmented processes that span across packaged applications, BPM suites, on-premises solutions, cloud-based solutions, mobile platforms, and social environments.

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