According to a new Yankee Group report, search is a critical component of enterprise information management, serving as a bridge between often disparate components of the information management infrastructure. The report, "Search Has Evolved to Become a Critical Enterprise Application," shows that search is frequently embedded in, or integrated with, major software applications including content management systems, enterprise portals, collaboration tools and customer relationship management systems.
"The need to unearth the value of intangible assets within a distributed organization is the business driver behind the adoption of powerful enterprise search platforms," says report author Rob Lancaster, Yankee Group Internet Business Strategies senior analyst. "Search has evolved far beyond the simple delivery of results to a query. The technology being built by search vendors allows enterprise content to be collaborative, intelligent, intuitive and personal. These technologies have greatly improved since their introduction only a few years ago. This has been driven by business problems, such as the irritation caused by wasted time and inefficient processes."
As businesses continue to realize the value of effective search, and as the integration of information management applications and search continues, the Yankee Group foresees that search technology will have a significant effect on the way enterprises operate. The unavoidable buildup of enterprise content will lead smaller companies to realize the benefits of effective search and retrieval lessons that larger enterprises have already learned. The selection and implementation of new and effective search technology will impact multiple groups within the enterprise, and buyers must be aware of how search will change their business.
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