January 3, 2008 - KNOVA, a Consona CRM solution announced that Yale University will implement the KNOVA knowledge management solution as part of an overall effort to more efficiently manage IT and related administrative functions across the university.
Yale plans to complete integration between the KNOVA solution and an IT Infrastructure Library (ITIL) compliant service management tool this fiscal year.
As the initial implementation progresses, other non-IT, administrative departments are consulting with the university's IT department regarding the use of KNOVA tools in a variety of knowledge management applications.
Register or login for access to this item and much more
All Information Management content is archived after seven days.
Community members receive:
- All recent and archived articles
- Conference offers and updates
- A full menu of enewsletter options
- Web seminars, white papers, ebooks
Already have an account? Log In
Don't have an account? Register for Free Unlimited Access