REVIEWER: Ed Hougardy, AWACS Technical Publications, Integrated Defense Systems (IDS), The Boeing Company.

BACKGROUND: Boeing IDS combines weapons and aircraft capabilities, intelligence and surveillance systems, communications architectures and extensive, large-scale integration expertise. IDS has three capabilities-driven businesses (Boeing Military Aircraft, Network and Space Systems, and Support Systems), a Tanker Programs unit and an advanced technology development organization, Advanced Systems.

PLATFORMS: We are currently running on personal desktops and laptops using Microsoft Windows XP.

PROBLEM SOLVED: ContentaView from XyEnterprise has provided us with the next generation of document delivery, while helping to meet complex presentation requirements. This has allowed us to address the changing needs of our customer base, while realizing greater reuse in our authoring environment.

PRODUCT FUNCTIONALITY: We use ContentaView to deliver mission-critical maintenance and repair documentation to the field on CD-ROM and via the Web. ContentaView allows us to filter and present data in a number of formats for specific users and business conditions, along with intelligent graphics. We can validate the completeness of data, linking between documents and internal document references. In addition, we can customize the look and feel of the application. This product has allowed us to be much more responsive to our customers’ needs because we can change the look, feel and style of the documents we deliver. In addition, it has increased the speed of delivery, allowing us to deliver critical updates more rapidly to the field. We are also able to integrate third-party data that was not loaded into our content management system (CMS). Additionally, we’re able to create incremental updates with closed-loop reporting that reduces the time it takes to identify and resolve errors and helps us learn more about our own data and how it is used in the field.

STRENGTHS: ContentaView is extremely flexible, allowing us to customize our application as needed. We can filter our data based on applicability, user profiles and other runtime preferences. The software also provides support for a wide variety of standards, with expertise in Boeing’s standard of choice, S1000D and MIL-STD 38748. Additional capabilities include locator graphics and drillable schematics that make it easier to navigate through complex hierarchies of data.

WEAKNESSES: The documentation lacks detailed examples for creating and using high-end multimedia, such as using flash to link back to the interactive electronic technical manual (IETM). We are told this is being addressed for the next release. Also, technical resources are needed to review integrations for custom work.

SELECTION CRITERIA: There are several reasons why XyEnterprise was chosen. It is a U.S.-based company - a requirement of the international traffic in arms regulations (ITAR). The people are available and responsive. It is a true partnership with departments throughout the company including sales, support and training. XyEnterprise was already used at Boeing in various technical pubs groups. XyEnterprise’s viewer styles were open to custom modifications. Additionally, the product is an integrated CMS. XyEnterprise provides a Web and PC-based solution, along with an open application programming interface (API).

DELIVERABLES: Using this software, we produce ready-to-use, ready-to-install CDs that contain all of the required technical graphics, content, application and auxiliary information needed to complete and track maintenance.

VENDOR SUPPORT: XyEnterprise provides great support throughout the sales and implementation process, with easy access to their support and technical teams.

DOCUMENTATION: The documentation provides a product verification manual, which walks you through items such as generating content, viewing content and packaging content onto a DVD-ROM deliverable. This document was complete and easy to understand. The documentation continues to evolve, including more samples and API examples.

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