Cloud-based call center software and workforce optimization tool provider inContact says it has extended its partnership with Verint Systems Inc., a provider of enterprise workforce optimization and security intelligence products. Under the agreement, inContact will convert Verint’s workforce optimization suite to the cloud, allowing contact centers to deploy the applications through a pay-as-you-go software model.
Typically, the workforce accounts for more than 70 percent of the expense in any contact center, inContact says, and maximizing agent effectiveness through monitoring, training and scheduling is key to profitability and customer satisfaction.
Register or login for access to this item and much more
All Information Management content is archived after seven days.
Community members receive:
- All recent and archived articles
- Conference offers and updates
- A full menu of enewsletter options
- Web seminars, white papers, ebooks
Already have an account? Log In
Don't have an account? Register for Free Unlimited Access