This column, the last of the series, provides suggestions for obtaining management's active involvement to support your information management and quality initiative.

Find the most senior business manager in your organization that feels the pain of poor quality information. Develop political support by listening to him or her. Find the manager's problems. Conduct a plan-do-check-act (PDCA) to discover the root cause of management's pain and improve processes to make them successful.1 They now will be your voice upward.

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