There is no consensus as to what performance management is. Different IT research firms define it differently. Different consulting firms and software vendors describe it to fit their unique competencies rather than what their customers may require. Because my impression is that most of these organizations view performance management far too narrowly, such as only better budgeting and control, I think it is better to discuss what performance management does rather than have arcane debates about defining what it is.
I argue that organizations have been doing performance management for decades - well before it received its recent popular references in the media. Organizations have been doing performance management arguably even before there were computers! So why is it emerging as a popular buzz phrase now?
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