Software companies that develop business intelligence (BI) applications advertise that their products are easy to use. The graphical user interface enables users to request, manipulate and format data in a manner that is consistent with other software with which they are already familiar. Since most BI applications have a look and feel similar to other commonly acceptable software such as a spreadsheet or word processing applications and are easy to use, why provide user training?
In all of my experiences configuring, implementing and deploying BI applications, we have only encountered one situation where the client decided not to provide user training just prior to deploying the BI application to their users. While this is an isolated case, sharing the experience will be beneficial to others who may not understand or appreciate the need for user training.
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