The task of identifying, capturing, retrieving, sharing and evaluating relevant information or knowledge within an enterprise is daunting at best and has become a top-of-mind issue both in the commercial and public sector marketplaces. According to a survey conducted by the Journal of Knowledge Management completed in August 1997, some 92 percent of the respondents reported that they worked in knowledge-intensive organizations, yet only 6 percent of the organizations were described as "very effective" in leveraging knowledge to improve business performance and results, while 31 percent reported that their organizations were "ineffective" or "very ineffective" in leveraging knowledge. These statistics, coupled with the importance of maintaining and sharing intellectual capital, have fueled a new service discipline--knowledge management.
Knowledge management has been defined as the sharing and utilizing of information in an organization for specific business advantages:
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