Even though the online customer relationship management business is ramping up for even bigger sales momentum, one of the market’s biggest software suppliers — Kana Communications—is curbing operations and reducing staff to cut expenses by $30 million to $40 million annually.

So far the company has let go 20 percent of its work force and is analyzing other ways to save money. Kana, which merged with Silknet Software Inc. last year, cited high property costs and higher-than-expected costs from the professional services group among the reasons for reducing jobs and overhead. For more information, please visit www.kana.com.

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