The language of service portfolio management enables IT staff not well versed in business-speak to convey their value in terms that can be understood by non-IT people. Businesses are cutting budgets and streamlining operations. Without adequate means of communicating the value of their activities, many IT departments are feeling pressure to over-deliver relative to their capacity. Still others are being asked to justify their existence as cloud enablement creates the rise of the latest outsourcing fever. SPM can help change the nature of the conversation between IT and business to one of fact-based service delivery.
Businesses require deep visibility into the nature of their investments. A company would not be likely to buy real estate, build a manufacturing plant, acquire production materials or sign a service contract without understanding precisely the risk-to-cost-to-value matrix of that investment. This is precisely what the business is now demanding of the investment it is making in IT. Historically, IT itself has had little clarity into the specific value it provides. This accounts, in part, for the wide and rapid adoption of ITIL. By shifting the focus from being a siloed technology provider to being a holistic service provider, ITIL helped forever change the way IT perceives itself. SPM takes that even further by providing the translation from IT speak necessary to convey investment analysis information.
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