There is a price to pay for growth. Since its formation in 1985, White Lodging Services Corp. has had a history of sustainable, profitable expansion. Now, it is a mid-size, private hotel management company with 89 locations employing 5,000 people. With its emphasis on adding value to its overnight guests' stays, White Lodging retains a loyal and growing customer base - and that has created an almost enviable problem.
We were getting too large to control our budget process efficiently, and we needed the ability to control the process centrally. It was very awkward e-mailing Excel worksheets back and forth. A better solution was required because those worksheets were flowing to our headquarters in Merrillville, Indiana, from each of the 89 locations across the United States.
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