Let's do a thought experiment.Suppose you are an American CEO or government agency head. You observe the enterprise performance management framework of a similar organization from another country and then compare it to your organization's stage of maturity in adopting performance management. Your predicted reaction might respectively be: a) "They sure are behind the times" and b) "We are really far along."
Now a) might be a correct observation, whereas b) is not really an explanation. How does anyone know which nations or continents are ahead or behind in adopting and integrating the various components (e.g., customer/citizen relationship management systems, strategy maps, balanced scorecards, Six Sigma quality systems) that constitute the full vision of performance management?
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