As organizations embrace the full vision of performance management - not just the narrow financial definition of better budgeting, planning and control - they frequently ask, "Where should we start?" Some may be eager to begin with a balanced scorecard, others by measuring channel and customer profitability. Still others want to take it to the limit by redesigning their core business processes.

In fact, there is no one-size-fits-all answer. It depends on which of the performance management methodologies provides the fastest significant return and gets the employee buy-in ball rolling.

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