Understanding Why Knowledge Workers Do Not Use Enterprise Information Portals
Organizations are pouring valuable IT resources into developing and deploying enterprise information portals with clear expectations for ROI. But what if knowledge-workers don't use the portal? What if the little spoken of truth behind the enterprise information portals is that, too often, users don't care? If users do not adopt the portal, much of the ROI is not realized; users continue to rely on alternative, less efficient methods to get their jobs done; and IT is left to maintain the portal as well as the ad hoc substitutes for a centralized data and content management system. To avoid the problem, we need to understand it.
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