Understanding Why Knowledge Workers Do Not Use Enterprise Information Portals

Organizations are pouring valuable IT resources into developing and deploying enterprise information portals with clear expectations for ROI. But what if knowledge-workers don't use the portal? What if the little spoken of truth behind the enterprise information portals is that, too often, users don't care? If users do not adopt the portal, much of the ROI is not realized; users continue to rely on alternative, less efficient methods to get their jobs done; and IT is left to maintain the portal as well as the ad hoc substitutes for a centralized data and content management system. To avoid the problem, we need to understand it.

Register or login for access to this item and much more

All Information Management content is archived after seven days.

Community members receive:
  • All recent and archived articles
  • Conference offers and updates
  • A full menu of enewsletter options
  • Web seminars, white papers, ebooks

Don't have an account? Register for Free Unlimited Access