DM Review welcomes John Lee as our newest online columnist. This is the first in a series of columns that presents a methodology for recognizing and resolving technology project breakdowns.

At the end of the day what we all want is for technology projects and initiatives to deliver on their promise to make people's lives better and to do so as promised, on time and under budget. However, most projects deliver less than the promised result and often cost more and take more time than originally planned.

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