Measuring Success While in Motion Introduction and ApproachAt the end of the day what we all want is for technology projects and initiatives to deliver on their promise to make people's lives better and to do so as promised, on time and under budget. However, most projects deliver less than the promised result and often cost more and take more time than originally planned.

This is the first in a series of columns that present an inquiry into what it takes to design, implement and sustain technology projects that produce results as promised for stakeholders. The MSN Encarta Online Dictionary defines a stakeholder as, "A person or group with a direct interest, involvement or investment in something, e.g. the employees, stockholders and customers of a business concern." Another example of a stakeholder group would be the volunteers, employees, contributors and end users impacted by a government or nonprofit technology initiative.

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