A. Two technicians, who have similar jobs, have been in conflict for the past six months. One feels that the other isn't doing her share. The other feels that her co-worker is a demanding know-it-all. The manager has heard the angry accusations of each of them. He's talked to each person individually but it just seems to get worse. The owner throws up his hands and complains about how women are "so catty."

B. A manager of a business unit made a presentation to the corporate executives. When he was finished, the CEO and all the executives sitting around the table complimented him with big smiles and assured him that he was doing a fine job. A month later he was fired.

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