What do some diners do at an all-you-can-eat buffet? They gorge themselves. What might you do if there are free items at an exhibitor booth at a conference? You might take more than one. It is human nature that, when something is free, one is less attentive to how much one consumes (perhaps even to the point of not caring), no matter what the item or service may be.
How is this different when an organization’s IT services are free to internal departments? The substantial growth in IT over the past decade has moved IT from being a back-office support function to a critical and strategic function. User demand for faster response times, more information and sophisticated equipment are driving IT spending upward at an ever-increasing rate; IT now ranks among the top category of expenditures for many organizations. If IT does not internally “charge back” its expenses or provide “show back” to its users for its services, then expenses grow out of control.
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