Not long ago, a friend of mine who is a partner at a large accounting firm shared this story with me. He had asked someone to prepare an archive of all of the important documents produced this past year. After three weeks of work, this person proudly showed his boss (my friend) a shelf containing 11 binders with all of the documents neatly printed. My friend opened one of the binders and quickly realized there was no order to these documents, not even by date or client.
"But how can I find all of the documents for Customer XYZ that I wrote in June?" my friend asked. Complete, painful silence was the only response.
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