Claudia wishes to thank Colin White of BI Research, Rick Robinson of IBM and Frank Cullen of Blackstone and Cullen for their insight and useful input into this column.

In the IT world, we thrive on buzzwords and acronyms. You can bet that when a term or acronym becomes popular, everyone will jump on it - from the industry pundits hoping to make their name to the vendor community hoping to boost sales, to the columnists trying to understand it. And they'll "adapt" it to suit their needs, interests or offerings.

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