More than 40 years ago, Paul Newman's prison guard in the film, "Cool Hand Luke," made famous the phrase, "What we have here is a failure to communicate." Yet, today, a quick Google search of the phrase will pull up more than 400,000 hits.

With the quantum leaps in communication technology over the last 10 years, the failure to communicate effectively has become a mortal sin, whether you're talking about communication within an organization or between an organization and its partners or customers.

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